Questions about your family, the app or your subscription? Contact [email protected].
Please include your iPhone model, iOS version and what happens. Never send passwords, login links, invitation codes or private photos of children.
Frequently asked questions
How do I report content or block sharing?
In app versions with the safety features, use Profile → Report content or the menu on a moment. Describe the problem without passwords, payment information or unnecessary sensitive information. Your report goes to TwoNest’s private queue; the other parent does not receive your description. You can also contact support directly, including if the feature is not available in your version.
Profile → Blocks pauses new sharing between you across shared families. History, export, reporting, leaving a family and account deletion remain available. Your block remains if you leave the family. You can remove your own block from Profile or the menu before choosing a family. Your subscription continues until you cancel it with Apple.
We handle reports as quickly as possible and prioritise serious threats, abuse and privacy violations. Content may be removed and an account restricted after investigation. TwoNest is not an emergency response service.
Why can’t a photo or text be shared?
Image checking examines selected photos on your phone before upload. It may reject photos that appear to contain nudity, or stop sharing if the check cannot be completed. The server also filters certain serious threats and abusive incitement in text. Automated checks can make mistakes: choose a different photo, edit the text or contact support without attaching private photos of children.
What rules apply to content?
TwoNest is for private, respectful cooperation between adults caring for children. Threats, harassment, hateful content, sexually abusive content, intimate images without consent, abuse material and other illegal content are not permitted. Only share photos and information you are entitled to share. Report problems in the app or to support. Apple’s standard licence terms apply alongside these rules for using the service.
How do I invite the other parent?
Open the profile and tap “Invite the other parent”. Send the code directly to the other parent. The code can only be used once and expires after 72 hours.
Do we both have to pay?
No. One active family subscription gives both parents access within the same family. You each use your own account.
How do I restore a purchase?
Use “Restore purchases” on the subscription screen in the app. Check that your iPhone uses the Apple Account that made the purchase and that you are signed into TwoNest with the account that bought the subscription. Contact support if the family still does not have access.
Can a subscription be moved to another family?
No. A subscription covers the family it was purchased for and cannot be moved using “Restore purchases”. Contact support if you need help.
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → TwoNest. A subscription renews automatically until cancelled. Deleting the app or your account does not cancel the subscription. Apple’s cancellation instructions.
Can I take the family’s data with me?
In the profile, choose “Export family data”. The app creates a ZIP file with the available family data and photos, which you can save in Files. The export contains private information, so share it carefully.
How do I delete my account?
Go to Profile → Data and privacy → Delete my account. Read the confirmation carefully. Your own posts and events are removed, while the other parent’s content remains. Shared agreements and reminder history remain with the other parent under the label “Former parent”. Apple login may require a new confirmation. Also cancel any subscription with Apple.
If you cannot sign in, email [email protected]. We must be able to verify that the account belongs to you before handling a request.
I’m not receiving notifications
Check notifications for TwoNest in your iPhone’s settings, and also check Focus and silent mode. Reopen the app and check your notification preferences under Profile → Notifications. If “Discreet on the Lock Screen” is on, the notification does not show names or details.